We’re sorry you need to return your item(s), but fear not, we’ve made it as painless as possible. We have a standard 30 day returns policy, allowing you to return any unused item within 30 days of purchase.
For orders made within the UK, you can use our online returns portal to return your item to us. We do offer subsidised return delivery but there is still a fee for returning your product(s).
If your parcel is larger than 61cms (L) x 46 cm (W) x 46 cm (H) (Royal mail) option) / 41cm x 38cm x 64cm (InPost Sizing) you will need to arrange your own return/courier, and not use the return portal.
For orders made outside of the UK, please use our Worldwide Returns Process.
Faulty & Damaged Items
Unfortunately, these things do happen from time to time. If you have received an item which has a problem, please check out our warranty support page and we'll let you know the best way to get the item back to us, or arrange a replacement for you. Please do not return the item using our portal until you have spoken to us.
If you have a problem with a product and feel it should be handled under warranty, please visit our warranty support page for more information
Some exclusions will apply though. For more on that, please take a look at our full
Extended Returns - Black Friday & Christmas
Postal Returns Address
1 Rhodes Way