Website - great
The website is all working as it should, so you can grab all your adventure gear!
International Orders - great
For international orders, please head to www.absolute-snow.com where you'll be able to explore our adventure gear and place your order. Once you've ordered, your confirmation email will come from Global E, our international logistics partner.
Customer Services - experiencing some delays
Our Customer Service team is currently working flat out and are experiencing some delays in getting back to your queries within the normal timescales, please allow a few extra working days for us to work through the festive backlog. Please just contact us and our team will be happy to help you!
Phone Service - great
Distribution Centre - great
Our Distribution Centres are working as normal and ready to get your happy post on its way to you!
Couriers - on time with tracking issues
All delivery services and couriers are currently running as normal and your adventure gear should arrive within the quoted timeframe.
Unfortunately, due to the volume of parcels our couriers are receiving, they are not scanning every single parcel onto their truck which means the parcel is in transit but tracking is not always possible until arrival. If you have received a despatch email from us but are unable to track your parcel, please rest assured that your parcel should arrive in the estimated timeframe. We are unable to produce a tracking code if the couriers did not scan it so please leave sufficient days for the parcel to arrive before contacting us if delivery has not been made. We will be happy to help after the estimated arrival date has passed.
Despatch emails - great
Our email confirmation and despatch emails are sending as normal, so you should be fully updated on the status of your parcels!
Workshop - great
Our workshop is operating as normal, getting your new skis mounted or Phantom serviced for your next mountain trip.
Returns - great
Our returns process is operating as normal - returns are normally processed within about 5 working days of receipt. Any questions, just contact us and our team will be happy to help you.