Website - great
The website is all working as it should, so you can grab all your adventure gear!
International Orders - some delays
Some customers may experience shipping delays due to a label printing system failure with our international logistics partner. The issue affected orders from Monday 17th June until Thursday 20th June, 3pm GMT. The issue is now resolved, so the team are working hard to ensure your adventure gear is sent correctly, as quickly as possible.
For international orders, please head to www.absolute-snow.com where you'll be able to explore our adventure gear and place your order. Once you've ordered, your confirmation email will come from Global E, our international logistics partner.
Customer Services - great
Our Customer Service team is currently working as normal and should be able to get back to your queries within the normal timescales. Please just contact us and our team will be happy to help you!
Phone Service - great
Our phone lines are operating as normal.
Distribution Centre - great
Our Distribution Centres are working as normal and ready to get your happy post on its way to you!
Couriers - great
All delivery services and couriers are currently running as normal and your adventure gear should arrive within the quoted timeframe.
Despatch emails - great
Our email confirmation and despatch emails are sending as normal, so you should be fully updated on the status of your parcels!
Workshop - great
Our workshop is operating as normal, getting your new skis mounted or Phantom serviced for your next mountain trip.
Returns - great
Our returns process is operating as normal - returns are normally processed within about 5 working days of receipt. Any questions, just contact us and our team will be happy to help you.