Need a hand? No problem. Our team is here to help with anything from order updates to gear advice. Whether you have a quick question or need a bit more support, you have a few easy ways to get in touch.
Website / Live Chat (fastest option during working hours)
Jump onto our Live Chat by clicking the following icon in the bottom right of your screen. It is the quickest way to get answers or start a conversation with one of the team during our opening hours.
If Live Chat is not available, you can fill out our Contact Form and we will get back to you as soon as we can.
Drop us a line anytime at help@absolute-snow.co.ukWe aim to reply as quickly as possible, usually within 24 to 48 working hours. It may take a little longer over weekends, bank holidays, or busy periods.
Facebook Messenger
Prefer messaging? You can reach us via Facebook Messenger HERE. Just send us a message and we will pick it up during our opening hours.
Phone
Want to speak to a real person? No problem. Give us a call and we will do our best to help during our opening hours:
- 0808 175 2249 - within the UK
- +44808 175 2249 - outside the UK
Please check out our opening times to see when the team is available, as some contact options may not be available outside of these hours.
What can we help with?
Pretty much anything:
- Orders, delivery and tracking
- Returns, refunds or exchanges
- Sizing and fit advice
- Product questions or recommendations
- Stock queries
Our team knows the gear inside out and loves adventures as much as you do, so you will get helpful, honest answers, not just generic replies.
A few tips to help us help you faster:
- Include your order number if your query is about an order
- Give us a bit of detail about what you need
- Photos are really useful if something is not quite right
Got a question, a problem, or even just some feedback? Get in touch. We will be happy to help.