Don’t worry, it’s on the way. It can take up to five working days to be processed once we have received your return parcel and then up to five working days for a refund to hit your account, but in most cases it's sooner.
For international refunds this can take up to 14 days.
Please note, if a product is returned using our returns portal and shown to be be delivered, but not received by our returns team, we will ask to see a receipt/proof of postage and ask the courier to conduct an investigation prior to a refund being given. This can take up to around 5 working days.
If it has taken longer than this, please contact us and we’ll look into it straight away.