1. Home
  2. Solution home
  3. Orders
  4. Order Queries

Why did you cancel my order?

So sorry to hear your order has been cancelled. 


That's because in the short time between receiving your order and picking it, your item(s) became out of stock. It happens very occasionally and we're really sorry for the hassle. 


Your refund will be safely back in your account within 5 working days though, depending on how you paid.